Frequently Asked Questions
Find answers to common questions about Befour scales, connectivity, accessibility, accuracy, and support. Whether you're choosing the right scale for your facility or looking for help with an existing product, we're here to help.Still have questions? Contact Us
Where can I purchase Befour, Inc. Healthcare products?
Our healthcare products are primarily sold through medical distributors. Our products are in numerous catalogs, including but not limited to: Medline, McKesson, Owens & Minor, Kerma Medical, CME Corp, Cardinal Health, Wholesale Point, Ekla-Corp, and many more.
Where can I purchase Befour, Inc. Sports & Fitness products?
You can purchase our Sports & Fitness products either directly through Befour or through one of your preferred sports equipment distributors. If you’re interested in purchasing factory direct, please call Befour at 800-367-7109 or email sales@befour.com.
How do I calibrate my scale?
Calibration instructions can be found within your product manual or on our website under the “Calibration Instructions” page. Please ensure when calibrating that you’re using certified “sure weights” to achieve the most accurate calibration for your scale.
Do the scales come calibrated?
Yes, all Befour scales will come fully calibrated and certified when shipped.
I’m a wrestling coach and I need to get my scale certified. Can Befour certify my scale every year?
Befour scales come certified for up to one calendar year once it’s delivered. We recommend checking with your state’s wrestling association to verify the correct requirements a scale must meet to be fully certified for competitive wrestling use. Each state may vary. Many scale repair shops can provide a calibration certificate for our scales.
How can I get my scale serviced?
Scales and parts can be sent in directly to Befour for repair and service. Please call Befour directly at 800-367-7109 or email sales@befour.com to start the troubleshooting process.
How do I receive technical support on my Befour scale?
You can call or email Befour directly for technical support on your scale. Our members will be able to provide troubleshooting, parts availability, calibration assistance, and much more.
How do I receive an additional product manual?
Please contact Befour directly to request a product manual. We ask that you have your scale’s serial number on hand to ensure that we can provide you the most accurate product manual for your scale.
What are your lead times?
Our lead times are generally days instead of weeks. Customers can expect to receive their scales within 3-5 business days.
What are your business hours?
We operate Monday – Friday from 7:00am-4:30pm CST