| Scale displays “Err” after initial plug in |
- Super capacitor is discharged
|
- Leave scale plugged in for 10 seconds, un-plug, then plug back into wall outlet
|
| Scale won’t turn on |
- AC adapter not working
- Bad Keypad
|
- Replace AC adapter
- Replacement is no longer available for this scale
|
| After entering ID#, "ERR" is displayed |
- Invalid ID# entered
- Net change of more than 6 lbs. since last use
|
- Press CLR and re-enter ID#
- Follow override procedure in owner's manual
|
| Scale is drifting |
- Moisture in platform
- Loose cable connection
|
- Move to dry location
- Firmly plug in all cables
|
| Erratic weight readings on platform |
- Scale touching wall or desk
- Leveling feet not screwed tightly
- Scale on deep plush carpet
|
- Move away from wall or desk
- Tightly screw in all four leveling feet
- Move to harder surface
|
| Incorrect weights |
- Scale is out of calibration
|
- Follow calibration instructions
|
| Range too small to calibrate scale |
- Bad temp. compensation diode
- Broken black wire in platform cable or connector at readout head
|
- Call for service
- Check cable & connector for loose/cut wire, solder if possible
|
