Sports & Fitness

Service Issues Possible Cause Suggestions
Scale displays “Lo-b"
  1. Battery needs changing
  2. AC adapter not working
  3. Charging circuit has failed
  1. Recharge battery for 24 hours
  2. Replace AC adapter
  3. Call for service
Scale won’t turn on
  1. Bad battery pack
  2. AC Adapter not working
  3. Bad Key Pad
  1. Replace Battery Pack
  2. Call for repair
Scale wont turn off
  1. Bad keypad
  1. Call for service
Scale Displays "ERR"
  1. Cable from platform is not plugged in
  2. Cable from platform damaged
  3. Moisture in platform
  4. Zero offset shifted too low
  5. Bad load cell
  1. Plug in platform cable to head
  2. Check for cut for loose wires
  3. Move to dry location
  4. Call for service
  5. Call for service
Scale is drifting
  1. Moisture in platform
  2. Loose cable connection
  1. Move to dry location
  2. Firmly plug in all cables
Erratic weight readings on platform
  1. Scale touching wall or desk
  2. Leveling feet not screwed tightly
  3. Scale on deep plush carpet
  1. Move away from wall or desk
  2. Tightly screw in all four leveling feet
  3. Move to harder surface
Incorrect weights
  1. Scale is out of calibration
  1. Follow calibration instructions
Range too small to calibrate scale
  1. compensation diode
  2. Broken wire in platform cable or connector at readout head
  1. Call for service
  2. Check cable & connector for loose/cut wire, solder if possible