Service Issues                                              Possible Cause                                                                Suggestions

Scale displays “Err” after initial plug in

1. Super capacitor is discharged

1. Leave scale plugged in for 10 seconds, un-plug, then plug back into wall outlet

Scale won’t turn on

1. AC adapter not working

2. Bad Keypad


1. Replace AC adapter

2. Replacement is no longer available for this scale

After entering ID#, "ERR" is displayed

1. Invalid ID# entered

2. Net change of more than 6 lbs. since last use

1. Press CLR and re-enter ID#

2. Follow override procedure in owner's manual

Scale is drifting

1. Move to dry location

2. Firmly plug in all cables

Erratic weight readings on platform

1. Scale touching wall or desk

2. Leveling feet not screwed tightly

3. Scale on deep plush carpet

1. Move away from wall or desk

2. Tightly screw in all four leveling feet

3. Move to harder surface

Incorrect weights

1. Scale is out of calibration

1. Follow calibration instructions

Range too small to calibrate scale

1. Bad temp. compensation diode

2. Broken black wire in platform cable or connector at   readout head

1. Call for service

2. Check cable& connector for loose/cut wire, solder if possible

1. Moisture in platform

2. Loose cable connection